Friday, December 30, 2011

Hampton's Inn

I originally intended this to be a pan, but now I am not so sure, so I will just tell the story and see where it goes.

While we were in Las Vegas, NV this time we stayed at Hampton's Inn.  They have a free pet-policy and my mother has gone crazy in her old age and now needs to travel with her cat because apparently having 5 children tagging along isn't enough responsibility.  When I made the reservations we were quoted the price of $94/night no extra fee for a cat.  The stay was fair.  The food was poor.  It was definitely dated, but clean.  Nothing to write home about, but the AAA rate was $84 so I figured it was tolerable.

When I checked my bill I realized I was being charged $109.  That is quite a difference from the price I thought it was going to be.  After a bit of discussion with the front desk it turns out I was charged a higher price since it was one adult and 3 kids in my room.  However, 2 adults and one cat are cheaper.  I am pretty sure my kids aren't going to spray the carpet or scratch the furniture.  Why on earth would they be more costly?!

The front desk clerk tried to make it right and ended up charging me $98/night.  Then to apologize for the confusion gave me a Starbucks gift card.  She tried hard to fix things, but I am certainly not going to frequent a hotel that charges by the person.  We have stayed at quite a few hotels over the years and have rarely been charged by the person especially as a low-end hotel.

Its really too bad.  They have a rewards program I already belong too and I was hoping to acquire some points.  I am hoping that it is a franchise issue rather than corporate policy.

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